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The insurance industry has witnessed increased convergence and consolidation. Differentiation is difficult as products and services are becoming commoditized. With technology emerging as the key enabler and customer expectations increasing, the insurance sector has to rethink the way services are configured and delivered. The nature of the industry demands that records and transactions span a long period. This underscores the need for process efficiencies. Organizations are thus compelled to focus on core market and customer facing activities and outsource back office processes to improve profitability. Sumukha provides BPO services for the Life Insurance, Auto Insurance, Re-Insurance, Property & Casualty domains within the insurance industry.



Sumukha Service Offerings
Form Processing services
  • New application Data entry and validation.
  • Reviewing of Applications.
  • Insurance claim form data entry
  • Medical Form / Medical billing data entry.
  • Online Form Processing.
  • Payroll Processing.
Claims Processing
  • Registering claims.
  • Indexing.
  • Data entry.
  • Editing, Referencing & Verification.
Policy Data Processing Services
  • Data entry from Paperwork received.
  • Data entry from Image file in any format.
  • Business Transaction Data entry like sales / purchase / payroll.
  • Data Entry and compilation from Web site.
  • Data Capture / Collection.
  • Data Entry from hardcopy/Printed Material into text or required format.
  • Data Entry into Software Program and application.
  • Receipt and Bill Data Entry.
  • Catalogue Data Entry.
  • Copy, Paste, Editing, Sorting, Indexing Data into required format etc.
Policy Data Conversion Services
  • Conversion of data across various databases on different platforms.
  • Data Conversion via Input / Output for various media.
  • Data Conversion for databases, word processors, spread sheets, and many other standard and custom-made software packages as per requirement.
  • Conversion from Text to Word Perfect.
  • Conversion from Text to Word to HTML and Acrobat.
  • Convert Raw Data into required MS Office formats.
  • Text to PDF and PDF to Word / Text /Doc.
  • Data Compilation in PDF from Several Sources.
Scanning and Indexing Services
  • High speed large volume Image-Scanning of new forms, claim forms and other documents.
  • Indexing individual document for quick retrieval.
  • Conversion of data captured into various formats as per client requirement.
Policy Maintenance / Management
  • Record Changes like Name, Beneficiary, Nominee, Address.
  • Collateral verification.
Internet / Online / Web research
  • Internet Search, Product Research, Market Research, Survey, Analysis.
  • Web and Mailing list research etc.
  • Search Engine Optimization.
  • Web analytics.
Customer Care Solutions
  • IVR Systems
  • Phone Support
  • E-Mail Support
  • CRM Enabled
  • Chat Support
  • Integrated Channel Management