Telecommunication

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Sumukha works as an extension of the client's enterprise and helps telecommunications companies unlock the potential of their value chain. The Sumukha telecommunications outsourcing solutions comprise a range of BPO services such as call center outsourcing, finance and accounting outsourcing, billing operations outsourcing and other core / non-core processes. By adopting the Sumukha telecommunication outsourcing solution, companies in this sector drive growth, achieve cost efficiencies, improve customer retention and improve new service innovation.

 

 

Sumukha Service Offerings for telecommunications industry
SERVICE DETAILS
Customer Acquisition
  • Order Entry
  • Order Fulfillment
  • Contract Management
  • Sales Analytics
  • Cross-selling and Up-selling Analytics
Operations and CRM
  • Inbound Contact Centre
  • Logging and Monitoring Service Requests
  • Churn Analysis and Support
  • Usage Analytics
  • CRM Analytics
  • Collection Analytics
  • Traffic Routing Planning
  • Web Correspondence
  • Network Utilization Reporting and Analytics
Sales and Contracts Administration
  • Inside Sales
  • Pricing and Contract Preparation
  • Sales Order Taking
  • Ordering Support
  • Inbound Contact Center
Order Provisioning and Order Management
  • New product and services, service delivery process creation
  • Order Provisioning
  • Technical Validation and Support
  • Rejected Order Tracking
  • Multi Vendor Tracking
  • Order Tracking
  • Proactive Order Management
  • Test Delivery Conformance
  • Billing
  • Data Management (Forms, Administrations)